Writing on Laptop
News Releases

NJM Insurance Group Becomes First in Country to Earn J.D. Power Claims Certification

New Claims Certification Program Helps Consumers Identify Auto Insurance Companies That Provide a Superior Claim Handling Experience

September 20, 2018

West Trenton, N.J. — NJM Insurance Group (NJM), one of the Mid‐Atlantic Region's leading providers of personal auto insurance, announced today that it is the first insurer in the country to become "Auto Claims Certified" under J.D. Power's new Personal Auto Insurance Claims Certification Program. This exclusive program recognizes those personal auto insurers that are committed to providing their customers with an outstanding claims experience.

"As a company that exists for the sole service and benefit of its policyholders, we’re thrilled to be the inaugural recipient of J.D. Power's Insurance Claims Certification," said Mitch Livingston, NJM President & CEO. "The certification provides strong independent validation that we continue to meet our underlying mission to provide value‐based insurance solutions to our policyholders with the highest levels of service, integrity, and financial stewardship."

In order to qualify for the certification, NJM was evaluated on overall customer satisfaction with the claims experience in comparison to 52 insurance brands. In addition, NJM passed a rigorous independent audit that included an evaluation of 90 claims experiences, and an assessment of operational best practices conducted by J.D. Power.

"The Claims Certification Program will assist consumers who expect an exceptional claims experience from their insurer, as well as third‐party vendors working with insurers," said Jessica McGregor, Director of Insurance at J.D. Power. "Certified brands will also benefit by leveraging the J.D. Power brand and promoting their organization's commitment to an outstanding insurance claims experience. We thank NJM for their active participation in this process and congratulate them for their achievement as our first Auto Claims Certified carrier."

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth, and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific, and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao, and Carsten Geyer.

About NJM Insurance Group

NJM is among the Mid‐Atlantic's largest property and casualty insurers. Founded in 1913, NJM's mission is to provide value‐based insurance solutions with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, NJM employs nearly 2,500 workers. For more, visit NJM.com.