News Releases

NJM Insurance Group Brings Award Winning Customer Satisfaction to Ohio

Regional Insurer Awarded #1 in Customer Satisfaction by J.D. Power for the Auto Insurance Claims Experience

Now Available in the Buckeye State

January 5, 2021

WEST TRENTON, NJ — For the first time in its 107-year history, NJM Insurance Group is making its award-winning satisfaction and its full line of personal lines insurance products available to Ohio residents.

"NJM was founded over a century ago with one mission, to operate in the exclusive interests of its policyholders,” said Mitch Livingston, NJM president and CEO. True to its mission, the Company finished first in the nation in the J.D. Power 2020 Auto Claims Satisfaction Study and has routinely been recognized by other national and regional consumer rating organizations for providing outstanding customer service.

"We are excited to begin a new year by offering that same commitment and level of service to Ohio consumers, and are anxious to demonstrate the difference it makes."

NJM is one of the largest and most tenured auto and homeowners insurers in the State of New Jersey. In 2018, it set out on a five-year regional expansion plan to broaden the reach of its unique value proposition, beginning in Pennsylvania, and adding Connecticut in 2020. With its expansion into Ohio, the Company will honor its long-standing commitment to support the communities it is privileged to serve by making its award-winning teen driver safety programs available at no cost to Ohio high schools and families.

"This is truly an exciting new chapter for NJM," said Tracy McManimon, NJM senior vice president and Chief Underwriting Officer. "We look forward to making Ohio residents part of the NJM family of policyholders and demonstrating that it's not just insurance, it's NJM."

About NJM Insurance Group

Founded in 1913, NJM is a leading property and casualty insurer in the Mid-Atlantic region. The Company offers auto, homeowners, renters, and umbrella coverage in Connecticut, New Jersey, Ohio and Pennsylvania. Headquartered in West Trenton, NJ, NJM employs nearly 2,500 workers and operates in a mutual fashion for the exclusive benefit of its customers. For more information, visit njm.com.