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NJM Insurance Group Receives Third Consecutive J.D. Power Certification for Providing an "Outstanding Claims Experience" for Personal Lines Customers

NJM Remains the Only Insurer in the Country to Hold This Certification

October 15, 2020

WEST TRENTON, NJ — NJM Insurance Group, a leading property and casualty insurer in the Mid-Atlantic region, has for the third year received the Auto Claims Certification for providing an outstanding personal auto claims experience from J.D. Power, a global leader in consumer insights and advisory services. NJM is the first and only insurance company in the nation to hold this designation. It reflects NJM's commitment to providing an insurance claims experience that meets or exceeds the high expectations of consumers.

"We are once again heartened to receive this independent recognition of our continued commitment to policyholder service," said Mitch Livingston, NJM president and CEO. "This year, NJM employees have truly risen to the occasion, delivering the highest levels of service despite the challenges brought on by the pandemic

Eligibility for J.D. Power's Claims Certification Program℠ involved a rigorous independent audit of NJM’s claims process, including a survey of recent claimants and an evaluation of claims performance across all key areas of the claims process. It also included a rigorous independent audit and claims evaluation, resulting in NJM satisfying 88 out of 89 evaluation metrics — a 99% success rate, which is well above the minimum requirement of 80%.

"J.D. Power congratulates NJM on their Auto Claims program certification for the 3rd consecutive year," said Tom Super, Head of P&C Insurance at J.D. Power. "This designation reflects their ongoing commitment to provide an exceptional claims experience for their customers."

About NJM Insurance Group

NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, NJM employs nearly 2,500 workers. For more, visit NJM.com.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power is headquartered in Troy, Mich., and has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.