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NJM Insurance Group Named #1 by J.D. Power for Customer Satisfaction Among Auto Insurers in the Mid-Atlantic Region

June 22, 2021

WEST TRENTON, NJ — NJM Insurance Group has been named #1 in the Mid-Atlantic Region in the J.D. Power 2021 Auto Insurance Satisfaction Study (AIS).

"We are honored to receive such positive feedback from our policyholders," said Mitch Livingston, NJM president and CEO. "It shows NJM's century-long commitment to maintain the highest levels of service, integrity, and financial stewardship as we continue to improve the customer experience."

The J.D. Power 2021 Auto Insurance Study reviews customer satisfaction across five areas including: Interaction, Price, Policy Offerings, Billing Process and Policy Information, and Claims. The study is based on responses from 38,938 auto insurance customers collected from February through March 30, 2021. NJM's score of 867 (on a 1,000-point scale) is 25 points higher than the regional average.

"Over the past several years, NJM has expanded into new territories while maintaining a focus on customer satisfaction," said Tracy McManimon, NJM senior vice president and chief underwriting officer. "This award demonstrates our commitment to serving the needs of our policyholders."

NJM also finished first in the nation in the J.D. Power 2020 U.S. Auto Claims Satisfaction Study last fall and has routinely been recognized by other national and regional consumer rating organizations for providing outstanding customer service.

About NJM Insurance Group

Founded in 1913, NJM is a leading property and casualty insurer in the Mid-Atlantic region. The Company offers auto, homeowners, renters, and umbrella coverage in Connecticut, New Jersey, Maryland, Ohio, and Pennsylvania. Headquartered in West Trenton, NJ, NJM employs nearly 2,500 workers and operates in a mutual fashion for the exclusive benefit of its customers. For more information, visit njm.com.