Roadside Assistance

Help is just a toll-free call away!

NJM personal and commercial car insurance policies include roadside assistance.

For more information, view and/or print our brochures.

Personal Auto Policyholders

Commercial Auto Policyholders

"NJ Manufacturers," "New Jersey Manufacturers," "NJM," or just "Manufacturers" — it doesn't matter what you call us. Just call us. We'll be there.

Getting NJM's help in response to a vehicle disablement is as simple as one phone call, anytime. This value-added service, which includes emergency towing, is available anywhere in the United States or Canada, 24 hours a day, 365 days a year.

With NJM Roadside Assistance, each time your covered vehicle is disabled, we will pay reasonable and necessary charges up to $75. All our customers need to do is call our toll-free number, 1-800-FOR-NJMI (1-800-367-6564), and help will be on the way if any of these events disables your covered auto:

  • Mechanical Breakdown
  • Flat Tire
  • Battery Failure
  • Lockout
  • Insufficient Supply of Fuel, Oil or Water  (up to 2 gallons)

Did You Know?

If you have paid a service provider directly, such as a towing operator or roadside mechanic, and would like to receive reimbursement up to $75, you may submit the itemized receipt for review to:

NJM Roadside Assistance
PO Box 9145
Medford, MA 02155

Please include your insurance policy number on all correspondence. Reimbursements take approximately 30 days to process.

It's All About Our Customers …

"I was not surprised at all with the wonderful customer service I received while on the phone with the representative. He not only calmed my anxiety about being without a vehicle, he assured me a tow truck would be there within a given timeframe. He definitely under promised and over delivered."

— D.K., Hazlet, NJ