Frequently Asked Questions
There is no charge by NJM for using the eCash service.
Your Internet browser needs to support 128-bit encryption. Most browsers now support this security feature.
Yes. The process uses 128-bit SSL encryption. The HTTPS in the Web address and lock icon at the lower right-hand corner of your Internet browser signify the security features.
You may become responsible for the unauthorized payment if you fail to notify NJM. If you notify us within two business days, your loss cannot exceed $50. Business days are Monday through Friday, 8 a.m. through 5 p.m., exclusive of holidays. If you do not notify us within two business days, you could be held responsible for up to $500 of the unauthorized transaction.
If an unauthorized transaction appears on your periodic statement, you must notify us within 60 days of transmittal of the statement, or you may become responsible for the payment. Failure to notify us within the specified time frame could result in you becoming legally liable for the entire amount of the unauthorized transaction. However, if your delay in notifying us was due to extenuating circumstances, we may extend these time frames. See the Terms and Conditions for more information.