Frequently Asked Questions
Any NJM in-force policyholder whose bank account allows electronic debits or who has a valid credit or debit card can use Just Pay It™. Home equity lines of credit, credit card checks and brokerage accounts typically do not allow electronic debits. Make sure to consult with your financial institution prior to using one of these accounts for NJM's Just Pay It™ service.
Your email address will be used to send notifications for both successful payments and payments declined by your financial institution. It will not be used for any other purpose.
It's available 24/7.
No, you'd need to contact NJM in order to discuss the available options. The number for the accounts receivable department is: 1-800-690-6001, ext. 4010. You may call from 8 a.m. to 5 p.m., Monday through Friday.
No. This is just for paying your NJM policy premiums.
Yes. All existing payment options accepted by NJM remain open.
No. The bank account or card information is only used to complete the one-time payment for which it is entered.
Yes. The process uses 128-bit SSL encryption. The https in the web address and lock icon at the lower right hand corner of your internet browser signify the security features.
Your PC internet browser needs to support 128-bit encryption.
You may become responsible for the unauthorized payment if you fail to notify NJM. If you notify us within 2 business days, your loss cannot exceed $50.00. Business days are Monday through Friday, 8 a.m. to 5 p.m., exclusive of holidays. If you do not notify us within 2 business days, you could be held responsible for up to $500.00 of the unauthorized transaction.
If an unauthorized transaction appears on your periodic statement, you must notify us within 60 days of transmittal of the statement, or you may become responsible for the payment. Failure to notify us within the specified time frame could result in you becoming legally liable for the entire amount of the unauthorized transaction. However, if your delay in notifying us was due to extenuating circumstances, we may extend these time frames. See the Terms and Conditions for more information.