NJM Roadside Assistance

Roadside Assistance

Help is Just a Toll-Free Call Away!

Getting NJM's help in response to a vehicle disablement is as simple as one phone call, anytime. This value-added service, which includes emergency towing, is included with your auto policy and is available anywhere in the United States or Canada, 24 hours a day, 365 days a year.

Call 1-800-367-6564

Services Offered

  • Emergency towing
  • Lockout service
  • Jump start
  • Flat-tire changes
  • Delivery of gasoline or other fluids (up to 2 gallons)

After service has been provided, sign the invoice and you’re on your way! In most cases, you have no out-of-pocket expenses. If the service exceeds the $75 limit, you will only need to pay the difference to the service provider. There are no forms to fill out and no waiting to be reimbursed.

For more information, view and/or print our brochures.

Personal Auto Policyholders

Commercial Auto Policyholders

Did You Know?

If you have paid a service provider directly, such as a towing operator or roadside mechanic, and would like to receive reimbursement up to $75, you may submit the itemized receipt for review to:

NJM Roadside Assistance
PO Box 9145
Medford, MA 02155

Please include your insurance policy number on all correspondence. Reimbursements take approximately 30 days to process.