Due to the weather, our Parsippany office will open at 10:00 a.m. on Friday, November 16th.

As a reminder, policyholders can call for Roadside Assistance or to report a new claim 24/7, toll-free at 1-800-367-6564.

NJM personal policyholders can also Log In on this website to review their policy and/or make a payment.

Homeowners Claims
NJM's Here for You

Condo Insurance Claims

Tell Us About Your Property Damage or Theft

Storm damage, fire, accident, or burglary? Regardless of the reason, we're here to help with your Condo Insurance claim. Report what happened and we'll take care of the rest.

What to Do after a Loss

Contact the Authorities

If necessary, contact the police department, fire department or other appropriate authority to report the incident.

Contact NJM

Call NJM as soon as possible to report your claim. Have your policy number, date, time and location of the loss if available, and a description of the incident.

Take Photos of All Damages

Use your cell phone or digital camera to take photos. List and retain all damaged property along with receipts for any out-of-pocket expenses.

Speak to Your Adjuster

Your adjuster will explain coverages, schedule an inspection and evaluate your damages.

What Are Some of the Most Common Condo Insurance Claims?

  1. Water damage from a leaky roof or other exterior leak
  2. Damage caused by a cracked, burning, or bulging hot water heater, boiler or heating/cooling system
  3. Interior water damage from plumbing or appliance issues, toilet overflow or pipe leaks
  4. Lost or stolen personal items