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eCash™ Frequently Asked Questions

Automatic Payment Rules

Adding an automatic payment rule ensures your premium payment is withdrawn on the due date indicated on each monthly bill from the bank account or credit card you provide.

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How-To Guides

After you sign into your eCash account, follow these steps to:

Add a rule...

To add a payment rule:

  1. Log into eCash and from the "Payments" drop down menu, select "Automatic Payment Rules."
  2. Click on the "Add Auto Pay Rule" button.
  3. Select the account for which you would like to add an Automatic Payment Rule from the drop down menu and click "Continue."
  4. Select a payment method using the drop down menu, enter the required information and click the 'Continue" button.
  5. Verify that the information you entered is correct and then click the "Submit" button.

Still need help? View a detailed help document with step-by-step instructions.

How to add a rule

View/update existing rule...

To view/update an existing rule:

  1. Log into eCash and from the "Payments" drop down menu, select "Automatic Payment Rules."
  2. In the "Actions" column, click on the "View" button associated with the account you would like to update.
  3. Select a payment method using the drop down menu, enter the required information and click the "Continue" button.
  4. Verify that the information you entered is correct and then click the "Submit" button.

Still need help? View a detailed help document with step-by-step instructions.

How to view/update an existing payment rule.

Delete existing rule...

To delete an existing rule:

  1. Log into eCash and from the "Payments" drop down menu, select Automatic Payment Rules."
  2. Click the "Actions" button and select "Delete Auto Pay Rule."
  3. Confirm your change and click the "Submit" button.

Still need help? View a detailed help document with step-by-step instructions.

How to delete an existing rule.

Frequently Asked Questions

If I set up an Automatic Payment Rule, when will the automatic withdrawal of my first payment begin?

During the Automatic Payment Rule setup process, if you see a "Select Current Bill(s)" window listing the most current bill to be paid, click the “Pay” box to the left of the “Date" column and then click on the "Submit" button if you want the automatic payment to begin with the bill shown on this screen. If you want the automatic payment to begin with the next scheduled bill, leave the box unchecked and simply click the "Submit" button. Your payment will not be deducted automatically until the following month. 

If you do not see a "Current Bill Selection" screen, your payment will not be deducted automatically from your chosen payment method until the due date of the next scheduled bill.