eCash FAQs - Payment and Payment Methods
eCash™ Frequently Asked Questions

Payments and Payment Methods

You can make a one-time payment using a valid bank or credit card account, or store your payment method information to make future scheduled payments.

How-To Guides

After you sign into your eCash account, follow these steps to:

Add a payment method…

To add a payment method:

  1. From the "Profile" drop down menu, select "Methods of Payment."
  2. Click on the "Add Method of Payment" button and enter the required information.
  3. Slide button to "Yes" to agree to the authorization agreement and the terms and conditions.
  4. Verify the information and click the "Submit" button.

Still need help? View a detailed help document with step-by-step instructions.

How to add a payment method.

View/update existing payment method…

To view/update an existing payment method:

  1. From the "Profile" drop down menu, select "Methods of Payment."
  2. In the "Actions" column, click on the drop down menu associated with the account you would like to update and select "View/Update method."
  3. Enter the required information and then click the "Submit" button.

Still need help? View a detailed help document with step-by-step instructions.

How to view/update an existing payment method.

Delete existing payment method…

To delete existing payment method:

  1. From the "Profile" drop down menu, select "Methods of Payment."
  2. In the "Actions" column, click on the drop down menu associated with the account you would like to update and select "Delete method."
  3. Verify your selection and click the "Submit" button.

Make a payment…

To make a payment:

  1. From the eCash home page, click on the "Pay" box next to each policy you wish to pay.
  2. Use the drop down menu to select a previously stored method of payment or to add a new payment method. Click the "Pay Selected" button.
  3. Verify the information is correct and click the "Make Payment" button.

Still need help? View a detailed help document with step-by-step instructions.

How to make a payment.

Cancel a payment…

To cancel a payment:

  1. From the "Payments" drop down menu, select "Payment Activity."
  2. If the Status is "Scheduled" you will see "Cancel" as an option to click on in the "Actions" column. (Please note, a submitted payment cannot be cancelled.)

Still need help? View a detailed help document with step-by-step instructions.

How to cancel a payment.

Frequently Asked Questions

What brand and type of cards can I use?

Policyholders can pay online using a Visa® or MasterCard® credit card or signature debit card branded with the Visa® or MasterCard® logo. There are no additional fees charged by NJM Insurance Group for paying online.

Can I call an NJM customer service representative and make a payment with my credit or debit card?

No, NJM does not accept credit or debit card payments over the phone with a customer service representative or through the mail. However, this option is available online or by using our automated phone payment system (1-800-232-6600, press option 1, then ext. 4125).

What date will be used in making an online payment?

The system defaults to the current date, but can be scheduled up until the invoice due date.

How will I know if I've successfully submitted a payment?

You will receive a confirmation number at the end of the transaction. You will also receive an email notification within 24 hours. If a payment is returned by your financial institution for any reason, you will also receive notification of this return within a few days of making your payment. Please note that NJM will not automatically deduct a return payment. You must replace it by making another payment online at njm.com, by phone using our free automated phone payment system (1-800-232-6600, press option 1, then ext. 4125), through your home banking bill payment system or by sending in a check with your remittance coupon.

What if I don't receive a confirmation email from NJM?

There are two main reasons you may not receive a confirmation email from NJM: you entered your email address incorrectly, or your email's spam blocker may stop its delivery. If it's the latter, you will have to add ecash@njm.com as an acceptable email user to your account.

Can I cancel a future scheduled payment once I've submitted it?

Yes, a payment can be canceled up until the date prior to the scheduled payment date. You can also contact NJM to discuss the available payment cancellation options. The number for the Accounts Receivable Department is: 1-800-690-6001, ext. 4010. You may call from 8 a.m. to 5 p.m., Monday through Friday.

Will my payment method information be stored?

When entering a payment method, you will be asked if you want to store for future use. You can still make a payment without storing your information.

Can I pay online or sign up for the eCash™ service if my policy is not currently active?

No, if your policy is currently not in force, please contact our Collections Department at: 1-800-232-6600, ext. 4013 to discuss your payment options. You may call from 8 a.m. to 5 p.m., Monday through Friday.