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After Payment Submission

Frequently Asked Questions

How will I know if I've successfully submitted a payment?

You will receive a confirmation number at the end of the transaction. You will also receive an email notification within 24 hours. If a payment is returned by your financial institution for any reason, you will also receive notification of this return within a few days of making your payment.

What does it mean if I receive a failed payment message?

If a credit card or debit card payment has failed, a hold for the amount of the payment(s) submitted may be placed on your account. Please confirm with your financial institution. If you have any questions, please contact us at 1-800-690-6001, ext. 4010 to discuss details about this payment or to schedule a replacement payment.

What if I don't receive a confirmation email from NJM?

There are two main reasons you may not receive a confirmation email from NJM. Your email address may have been entered incorrectly, or your email's spam blocker may stop the email from being delivered. In this case, you will have to add ecash@njm.com to your email contact list to ensure NJM's email confirmation reaches your inbox.

Can I cancel a payment once I've submitted it?

No, you'd need to contact NJM in order to discuss the available options. The number for the accounts receivable department is: 1-800-690-6001, ext. 4010. You may call from 8 a.m. to 5 p.m., Monday through Friday.