Recovering from Tropical Storm Ida | NJM

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Recovering from Tropical Storm Ida

We are working with policyholders facing hardship from Tropical Storm Ida. If you have any questions about your policy or premium payments, please call 1-800-232-6600 to speak with one of our representatives.

Additionally, if you are experiencing pharmacy dispensing issues due to Ida, please contact our Pharmacy Benefit Department at 1-800-232-6600, ext. 6210, or

For New Jersey Residents Affected by Tropical Storm Ida

Governor Murphy announced a partnership with Uber and Lyft to assist NJ residents who lost transportation due to Ida.

Transportation Expense Reimbursement

Did you know that your NJM policy provides reimbursement for temporary transportation expenses if you're involved in a covered loss?*

Most people choose to rent a car, but you can also be reimbursed for using a ride sharing service or taxi.

If you decide to rent a car, there are three different ways that NJM may provide payment to the rental agency:

  • If you prefer to use Enterprise Rent-A-Car, NJM can set up your reservation and pay Enterprise directly.**
  • You may need to pay the rental agency directly and we'll reimburse you.**
  • NJM may be able to set up a direct billing with your rental agency. In this case, we will send payments directly to the agency.**

In most cases, coverage from your NJM policy will extend to your use of the rental vehicle, so you won't need to purchase insurance through the rental agency.

Learn more or contact your claim representative if you have any questions.

* Applies to any vehicle with physical damage coverage listed on an NJM standard personal auto policy.

** Your chosen daily and maximum reimbursement limits apply, and are stated in your policy documents.

The information and descriptions on this site are general in nature. The coverage afforded for a particular loss depends on the specific facts and the terms, exclusions, and limits of your policy. Nothing on this site alters the terms or conditions of any policy.

Our Safety Center pages are filled with tips related to the safety and maintenance of your home and autos. The information contained in these articles should not be construed as professional advice, and is not intended to replace official sources. Other resources linked from these pages are maintained by independent providers; therefore, NJM cannot guarantee their accuracy.