What to Do When Your Vehicle Breaks Down


How to Handle Roadside Safety

If your vehicle breaks down, the following tips can help get you through this event safely:

  • Turn on your hazard lights.
  • Stay calm — it can be frustrating and scary when your vehicle breaks down — take a few moments to gather your composure.
  • Pull over to the side of the road, if possible.
  • If you are unable to exit a highway, pull over to the right side of the road. Move your vehicle as far away from oncoming traffic as possible.
  • Shut off your vehicle.
  • Exit the car on the non-traffic side and raise the hood to alert other drivers that your vehicle is inoperable.
  • Stand away from the car when calling roadside assistance. Do not stand in front of your vehicle — if your car is sideswiped, it could move forward and cause injury.
  • If you have a roadside emergency kit, carefully place flares or reflective triangles in safe locations around your car to alert oncoming vehicles — do not place them too close to your vehicle or flammable debris.
  • If you do not have a cell phone, and it is safe, walk to a nearby public place for help while keeping your eye on traffic and remaining alert. Do not cross a freeway or highway.
  • Do not try to repair your vehicle on the side of the road even if you have flares or reflective warning devices.

Be Prepared


Keep an emergency roadside kit in your car at all times and save NJM’s roadside assistance number 1-800-367-6564 on your cell phone.

Keep Emergency Essentials on Hand


  • First aid kit, flashlight, reflective triangles
  • Jumper cables and tire sealant
  • Spare fuses, windshield scraper, basic tools (screw drivers, pliers)
  • Electrical tape, bungee cord, gloves
  • Waterproof poncho, solar blanket, drinking water and snacks
  • Extra medication

About NJM Insurance Company’s Commitment to Safety

NJM is the Garden State’s leading workers’ compensation carrier and a leader in personal and commercial auto and homeowners insurance. Founded more than a century ago, we have earned a reputation for service, integrity and financial stewardship. NJM’s enduring commitment to safety can be traced back to our earliest days — with a focus that has expanded from improving conditions in manufacturing facilities to helping keep drivers safe on our roads.

References:

  1. AAA Association. The AAA Guide to Personal Safety. newsroom.aaa.com.
  2. Consumer Reports. consumerreports.org.