Major Auto Insurer Recognized for Providing an "Outstanding Claims Experience" | NJM

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Major Auto Insurer Recognized for Providing an "Outstanding Claims Experience"

October 1, 2019

NJM Insurance Group remains the only insurer in the country to be Auto Claims Certified by J.D. Power, a leading global market research company

WEST TRENTON, N.J. — For the second year in a row, NJM Insurance Group is the only company in the country to receive Auto Claims Certification from J.D. Power, recognizing NJM for providing an outstanding auto claims experience. In 2018, NJM was the inaugural recipient of this prestigious designation. With this year's recertification, J.D. Power recognizes NJM's enduring commitment to customer service and claim satisfaction.

"J.D. Power's Claims Certification program evaluates insurance companies for their most crucial interaction with policyholders: the claim settlement process," said Mitch Livingston, NJM President & CEO. "This independent certification demonstrates that NJM staff is consistently there for our policyholders when they need us most. We're thrilled to receive this distinction in the same month we were named among the top two auto insurance companies in the nation for overall customer satisfaction by a leading consumer publication. Accolades from customers and third parties are objective illustrations of our mission to provide value-based insurance solutions to our policyholders."

J.D. Power's Claims Certification Program℠ recognizes insurers that provide an outstanding claims experience to customers. To qualify for the program, NJM underwent a rigorous independent audit of the claims process, which included a survey of customers who recently had a claim, and an evaluation of claims performance across five key areas: First Notice of Loss; Estimation; Repair Process; Claims Servicing; and Settlement.

"The J.D. Power Insurance Claims Certification Program℠ is designed to recognize insurance carriers that provide an exceptional claims experience in the automobile, property and small commercial insurance segments," said David Pieffer, Vice President — Property & Casualty Practice Lead Global Insurance Intelligence at J.D. Power. "Through these certification programs, consumers can easily identify those companies that offer an exceptional claims experience. We congratulate NJM for maintaining its status as an Auto Claims Certified insurer in 2019."

About NJM Insurance Group

NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, NJM employs nearly 2,500 workers. For more, visit

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth, and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific, and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao, and Carsten Geyer.