Auto Claims
Tell Us about Your Accident, Damage, or Theft

Auto Insurance Claims

Tell Us About Your Accident, Damage, or Theft

We're sorry to hear about your accident. But we're here to help. Just report what happened and we'll take care of the rest. Information about filing a Commercial Auto claim is available here.

NJM Recognized as First Recipient of J.D. Power Claims Certification

J.D. Power Logo

NJM Insurance has been certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for personal lines customers.

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Information You'll Need

  • Your insurance policy number (if available)
  • Information about you (contact info, relationship to policyholder, etc.)
  • Date and time of the incident
  • Incident location
  • Description of incident/damage
  • Photos of damage (if available)

Try to report your claim as quickly as possible. If this claim is for damage to your windshield, vehicle glass or your claim requires immediate assistance, please contact our 24-hour Insurance Claims Center at 1-800-367-6564.

Transportation Expense Reimbursement

Did you know that your NJM policy provides reimbursement for temporary transportation expenses if you're involved in a covered loss?*

Most people choose to rent a car, but you can also be reimbursed for using a ride sharing service or taxi.

If you decide to rent a car, there are three different ways that NJM may provide payment to the rental agency:

  • You may need to pay the rental agency directly and we'll reimburse you.**

  • NJM may be able to set up a direct billing with your rental agency. In this case, we will send payments directly to the agency.**

  • If you prefer to use Enterprise Rent-A-Car, NJM can set up your reservation and pay them directly.**

In most cases, coverage from your NJM policy will extend to your use of the rental vehicle, so you won't need to purchase insurance through the rental agency.

Please contact your claim representative if you have any questions.

*Applies to any vehicle with physical damage coverage listed on an NJM standard personal auto policy.
**Your chosen daily and maximum reimbursement limits apply, and are stated in your policy documents.

J.D. Power 2019 Auto Claims Certification Programâ„  recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com.