Roadside Assistance
Making Sure You're Safe 24/7
NJM has always believed the customer is first. We protect people — drivers, riders, renters, and homeowners. Whether you break down or get locked out of your vehicle, it's a big deal to us. Our goal is to get you help ASAP.
NJM Roadside Assistance Services*
By adding this service to your policy, you'll get 24/7 roadside assistance for labor on a disabled vehicle at the place of disablement, or a single tow of a disabled vehicle due to a covered emergency. You'll also enjoy:
- Emergency towing
- Lockout service
- Jump starts
- Flat tire changes
- Delivery of gasoline or other fluids (up to 2 gallons)
There are two options available — $75 or $125 per emergency — and no deductible applies to this coverage. Contact us to learn more!
Connecticut, New Jersey, Ohio, Pennsylvania, and Commercial Auto customers, learn more about enrolling in this optional service.
Did You Pay a Provider Directly?
If you paid a service provider (e.g., towing operator or roadside mechanic) directly, and would like to be reimbursed up to your chosen limit, just submit the itemized receipt for review to:
NJM Roadside Assistance
PO Box 9145
Medford, MA 02155
NJMRoadside@agero.com
Please include your insurance policy number on all correspondence. Reimbursements take approximately 30 days to process.
