Making Sure You're Safe 24/7
NJM has always believed the customer is first. We protect people — drivers, riders, renters, and homeowners. Whether you break down or get locked out of your vehicle, it's a big deal to us. Our goal is to get you help ASAP.
NJM Roadside Assistance Services*
By adding this service to your policy, you’ll get 24/7 roadside assistance for labor on a disabled vehicle at the place of disablement, or a single tow of a disabled vehicle due to a covered emergency. You'll also enjoy:
- Emergency towing
- Lockout service
- Jump starts
- Flat tire changes
- Delivery of gasoline or other fluids (up to 2 gallons)
There are two options available — $75 or $125 per emergency — and no deductible applies to this coverage.
Did You Pay a Provider Directly?
If you paid a service provider (e.g., towing operator or roadside mechanic) directly, and would like to be reimbursed up to your chosen limit, just submit the itemized receipt for review to:
NJM Roadside Assistance
PO Box 9145
Medford, MA 02155
Please include your insurance policy number on all correspondence. Reimbursements take approximately 30 days to process.
Were You Involved in a Motor Vehicle Accident?
Roadside Assistance does not cover losses from an accident. If you require a tow after a covered accident or damage, we may reimburse a single, reasonable tow of a covered vehicle to a local body shop or storage location. Learn more.