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Roadside Assistance

Making Sure You’re Safe 24/7

NJM has always believed the customer is first. We protect people — drivers, riders, renters, and homeowners. Whether you break down or get locked out of your vehicle, it’s a big deal to us. Our goal is to get you help ASAP.

NJM Roadside Assistance Services*

By adding this service to your policy, you’ll get 24/7 roadside assistance for labor on a disabled vehicle at the place of disablement, or a single tow of a disabled vehicle due to a covered emergency. You'll also enjoy:

  • Emergency towing
  • Lockout service
  • Jump starts
  • Flat tire changes
  • Delivery of gasoline or other fluids (up to 2 gallons)

There are two options available — $75 or $125 per emergency — and no deductible applies to this coverage.

Connecticut, MarylandNew Jersey, Ohio, Pennsylvania, and Commercial Auto customers, learn more about enrolling in this optional service.

Did You Pay a Provider Directly?

If you paid a service provider (e.g., towing operator or roadside mechanic) directly, you may be reimbursed up to your chosen policy limit.

Submit your request online with your itemized receipt. This is the quickest and easiest way to request your reimbursement.

You may also mail your reimbursement request. Mailed reimbursements take approximately 30 days to process. Send your name, address, insurance policy number, and itemized receipt to:

NJM Insurance Group
Attn: Roadside Assistance
PO Box 728
West Trenton, NJ 08628-0257

Were You Involved in a Motor Vehicle Accident?

Roadside Assistance does not cover losses from an accident. If you require a tow after a covered accident or damage, we may reimburse a single, reasonable tow of a covered vehicle to a local body shop or storage location. Learn more.

* Roadside assistance applies only to those events and vehicles that are covered by your NJM Auto policy.

The information contained on this page should not be construed as legal, financial or insurance advice. The coverage afforded for a particular loss depends on the specific facts and the terms, exclusions, and limits of the actual policy. Nothing on this site alters the terms or conditions of any policy; the policy controls coverage. Coverage options, limits, discounts, deductibles, and other features are subject to underwriting criteria, state availability, and effective dates. Coverage provided and underwritten by NJM Insurance Company and its subsidiaries, 301 Sullivan Way, W. Trenton, NJ 08628.