Supply chain and labor shortages unfortunately continue to affect auto repair scheduling and timelines across the country.

At NJM, we are doing our very best to ensure your auto repair process is as smooth as possible, and you can count on your claim representative to guide you along the way.

Commercial Auto Claims

What to Do After a Commercial Auto Accident

If an accident occurs, knowing your employees will handle the ordeal safely is important. Learn what to do after an accident.

Tell Us About Your Accident, Damage, or Theft

We make sure businesses can get their cars and trucks back on the road with award-winning claims service.

What Do I Need To File a Claim?

  • Your policy number
  • Information about you (contact info, relationship to policyholder, etc.)
  • Date and time of the incident
  • Incident location
  • Description of incident/damage
  • Photos of damage (if available)
  • Names (and contact information, if available) of anyone in your vehicle who was injured

What To Expect

Your claim will be assigned to an adjuster or adjusters, depending on the type of claim submitted. The adjuster will contact you to verify details about the loss. If your vehicle was damaged, you and the adjuster will discuss your options for vehicle repair, including finding service providers and obtaining estimates. You have the right to choose your own service providers, or you can use a service provider in NJM’s Premier Car Care Program. If you sustained injuries as a result of an accident, you may be contacted by a Personal Injury adjuster, who can answer questions about options and next steps.

If someone else is responsible, in whole or in part, for either the damage to your vehicle or the injuries suffered in a covered accident, the assigned adjuster will explain the process of recovering certain damages from the responsible party.

Inspection and Repairs

Depending on the type of damage, you might be asked to take pictures or allow an NJM representative to inspect your vehicle. If repair costs exceed estimated costs, the repair shop will review the difference with NJM in order to provide you the best service.