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We're here for you
The coronavirus has caused a significant financial impact to our communities. To assist customers in need of relief, NJM is suspending the cancellation of policies for non-payment through April 30, 2020. We will reevaluate our position and continue to consider policyholder needs as that date approaches.
We are considering each customer's individual circumstances and using maximum flexibility, including special payment plans, to assist affected customers.
Just contact us at 1-800-232-6600 to speak with one of our representatives.
Based on customer feedback, we've upgraded our payment system. You can now manage your premium payments within your policy account. You also still have the option to make one-time payments without creating an account.
In addition to streamlined payment options, our new system provides the flexibility for future payment enhancements.
If you used eCash, the payments you already set up will continue as scheduled, as long as your credit/debit card does not expire. In order to set up new payments, view/change payment information, or view a copy of your bill online, you'll need an online policy account.
If you don't receive billing notifications or a confirmation email, it's likely your spam blocker prevented delivery of the email, or your email address was entered incorrectly. Please add firstname.lastname@example.org and email@example.com to your email contact list to ensure you receive all email correspondences.
Manage Your Payments
NJM insurance customers can create an account to set up automatic payments and view their payment history, in addition to other policy-related transactions.
Don't have an account? Pay without logging inOne-Time Payment
Other Ways to Pay
To use your bank's online bill pay feature, add NJM as a new payee with the following information:
301 Sullivan Way
West Trenton, NJ 08628
You will need your policy number, which appears on your bill.
Use our automated phone system to make payments from your checking, savings, or credit/debit card account. You’ll need your policy number when calling.
Press option 1
Dial ext. 4125
Note: Customer Service Representatives cannot take credit/debit card payments.
Include your payment coupon and/or write your policy number on the check.
NJM Insurance Group
PO Box 70167
Philadelphia, PA 19176-0167