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In April, the NJM Policyholder Relief Program allowed us to issue refunds to personal auto insurance customers who had a policy in force on April 1, 2020. Consistent with our policyholders' reduced driving, the refund represented 15% of the equivalent of three months of their annual premium — a total of $41.7 million. In July, the Program refunded an additional 15% of two months of annual premium payments to all voluntary personal auto policyholders who had an active policy with us as of July 1, 2020. Policyholders received their refunds via check or direct deposit.
Payment Flexibility
NJM is offering payment flexibility to assist those customers with past due premiums who have experienced financial hardship due to COVID-19. Learn more.
Just contact us at 1-800-232-6600 to speak with one of our representatives.
Online Payments
Manage Your Payments
Manage your premium payments when you log in to your personal or business account. You can also make one-time payments without creating an account. NJM insurance customers can create an account to set up automatic payments and view their payment history, in addition to other policy-related transactions.
Don't have an account? Pay without logging in.
One-Time PaymentOther Ways to Pay
Using Your Bank's Online Bill Pay Service
To use your bank's online bill pay feature, add NJM as a new payee with the following information:
Address:
301 Sullivan Way
West Trenton, NJ 08628
You will need your policy number, which appears on your bill.
By Phone
Use our automated phone system to make payments from your checking, savings, or credit/debit card account. You’ll need your policy number when calling.
Call 1-800-232-6600
Press option 1
Dial ext. 4125
By Mail
Include your payment coupon and/or write your policy number on the check.
NJM Insurance Group
PO Box 70167
Philadelphia, PA 19176-0167
Questions About Your Bill?
If you have a question about your bill, email us or call 1-800-232-6600.
If you use an agent for NJM Business Insurance, your agent can also explain your bill.
