About Us

About NJM

More than 100 Years of Earning Trust

Insurance is our business. Service is our passion. That's what sets us apart in an industry whose most important job is to be there for people when they need us most. Our commitment to customer satisfaction is repeatedly recognized by leading, independent consumer publications, which rate us as providing among the best service in the country. Founded by customers for customers, at our core, we're simply people devoted to helping people.

NJM Recognized as First Recipient of J.D. Power Claims Certification

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NJM Insurance has been certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for personal lines customers.

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Explore NJM Milestones

1913 - New Jersey Manufacturers Casualty Insurance Company is founded to fulfill President Woodrow Wilson's campaign pledge to provide injured workers with medical care and partial wage replacement. NJM is established to provide workers' compensation to New Jersey's growing business community.

1921 - NJM forms a subsidiary to provide commercial and personal auto insurance, and homeowners coverage, expanding services to the employees of its commercial customers.

1940s - NJM becomes the leader in workers' compensation insurance in New Jersey. The innovations of its Engineering Department help reduce and avoid accidents in workplaces that would lead to higher premiums.

1960s - Fraud causes higher premiums and, at times, the loss of honest workers' jobs. NJM sets up a special investigations unit to uncover fake or exaggerated claims.

1966 - NJM’s Home Office relocates to its current 100-acre campus in West Trenton.

1996 - NJM becomes first workers' compensation insurer to be state-certified as its own Managed Care Organization (MCO) providing medical evaluation, case management, claim adjustment and, when appropriate, modified return-to-work programs.

2000 - NJM opens its first South Jersey customer service and claims office in Hammonton.

2013 - 100 years young! An important part of our celebration was the launch of our Teen Driver Safety Program. We also launched a year-long "DNT TXT N DRV" pledge campaign. More than 50,000 people pledged to not text while driving.

2015 - NJM achieves the top score in the country for claims satisfaction in the 2015 J.D. Power U.S. Claims Satisfaction Study.

2016 - NJM announces creation of NJM Claims Management Services, LLC, a wholly owned subsidiary established to provide Third Party Administrative Services to companies that self-insure for workers' compensation.

2017 - NJM announces the expansion of its Teen Driver Safety Program to include "Share the Keys," a nationally recognized program that encourages great parental involvement in the teen licensing process. We also performed well in a consumer report from the New Jersey Department of Banking and Insurance.

2018 - NJM becomes a true regional insurance company by offering workers' compensation insurance in Connecticut, Delaware, and Maryland. Previously, these policies were only available in New Jersey, New York and Pennsylvania. The Company also removes membership restrictions and begins offering its Auto, Homeowners, Renters, and Umbrella insurance products to all New Jersey and Pennsylvania residents.

What We Do for Our Customers

NJM Insurance offers Auto & Recreational, Home & Property, Renters, Umbrella, and Workers' Compensation insurance policies to all New Jersey and Pennsylvania residents. In addition, Commercial Auto policies are offered in New Jersey. Workers' Compensation policies are also available to business owners in Connecticut, New York, Delaware, and Maryland.

Focused on Service

The last thing you need after you file a claim is a long wait for answers. Rest assured in knowing that NJM is repeatedly recognized for outstanding claim satisfaction in leading consumer surveys, the results of which are based entirely on customer feedback.

"Thank you NJM for the attention and service you provide, and the wonderful individuals you employ who so capably represent the company."
NJM Homeowners Policyholder, Trenton, NJ
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Disclaimer: J.D. Power 2018 Auto Claims Certification Program℠ recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com.