About Us

About NJM

More than 100 Years of Earning Trust

Insurance is our business. Service is our passion. That's what sets us apart in an industry where the most important job is to be there for people when they need help the most. Our commitment to customer satisfaction is repeatedly recognized by leading, independent consumer publications, which rate us as providing among the best service in the country. Founded by customers for customers, at our core, we're simply people devoted to helping people.

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NJM Recognized for Two Consecutive Years

We provide “An Outstanding Claims Experience” to personal lines customers. Just ask J.D. Power, which recognized us with Auto Claims Certification two years running.

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NJM Milestones

1913 - New Jersey Manufacturers Casualty Insurance Company is founded to fulfill President Woodrow Wilson's campaign pledge to provide injured workers with medical care and partial wage replacement. NJM is established to provide workers' compensation to New Jersey's growing business community.

1921 - NJM forms a subsidiary to provide commercial and personal auto insurance, and homeowners coverage, thereby expanding services to the employees of its commercial customers.

1940s - NJM becomes the leader in workers' compensation insurance in New Jersey. The innovations of its Engineering Department help customers reduce and avoid accidents in workplaces that would lead to higher premiums.

1960s - Fraud leads to higher premiums and, at times, the loss of honest workers' jobs. To combat these issues, NJM sets up a special investigations unit to uncover fraudulent and exaggerated claims.

1966 - NJM's home office relocates to its current 100-acre campus in West Trenton.

1996 - NJM becomes the first workers' compensation insurer in New Jersey to be state-certified as its own Managed Care Organization (MCO), providing medical evaluation, case management, claim adjustment and, when appropriate, modified return-to-work programs.

2000 - NJM opens its first South Jersey customer service and claims office in Hammonton.

2013 - 100 years young! NJM launches its Teen Driver Safety Program and a year-long "DNT TXT N DRV" pledge campaign. More than 50,000 people pledge to not text while driving.

2015 - NJM achieves the top score in the country for claims satisfaction in the 2015 J.D. Power U.S. Auto Claims Satisfaction Study.

2016 - NJM announces creation of NJM Claims Management Services, LLC, a wholly owned subsidiary established to provide third party administrative services to companies that self-insure for workers' compensation coverage.

2017 - NJM announces the expansion of its Teen Driver Safety Program to include "Share the Keys," a nationally recognized program that encourages parental involvement in the teen licensing process.

2018 - NJM becomes a true regional insurance company by expanding its workers' compensation insurance offerings to Connecticut, Delaware, and Maryland. Previously, this coverage was only available in New Jersey, New York, and Pennsylvania. The Company also removes membership restrictions and begins offering its Auto, Homeowners, Renters, and Umbrella insurance products to all New Jersey and Pennsylvania residents.

Coverages We Offer

NJM offers Auto & Recreational, Home & Property, Renters, and Umbrella insurance policies to all New Jersey and Pennsylvania residents. Workers' Compensation policies are also available to business owners in Connecticut, Delaware, Maryland, New Jersey, New York, and Pennsylvania. Commercial Auto and Commercial General Liability insurance is available to business owners in New Jersey.

Focus on Service

The last thing you need after you file a claim is a long wait for answers. Rest assured in knowing that NJM has been repeatedly recognized for outstanding claim satisfaction in leading consumer surveys, the results of which are based entirely on customer feedback.

J.D. Power 2019 Auto Claims Certification Program℠ recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com.