Personal Auto Medical Services Billing
Submit a bill:
- Personal Auto
- Personal auto bills can be emailed to GCMedicalBills@njm.com
- Workers’ Compensation
- Workers’ compensation bills can be emailed to MSAWCBills@njm.com
If you are a patient who received a medical bill, please contact the provider with your NJM claim number to avoid a delay in processing.
Request a copy of an Explanation of Benefits (EOB):
EOB request process change, effective 6/1/2024 — For information security reasons, if services were submitted electronically, you must contact the provider’s clearinghouse to obtain a copy of an EOB.
For services rendered in New Jersey, you are required to access EOBs through the Jopari Portal.
- If you do not have login information, please contact your client for access information.
If your services were rendered outside of New Jersey, you must provide a letter of authorization from the medical provider for NJM to release your billing and payment information. The letter must be:
- Submitted on the medical provider’s letterhead
- Dated within 12 months of the request
- Signed by the medical provider’s representative
You may send a written request along with the letter of authorization to EOBRequests@njm.com. Please include the following information:
- Claim number
- Patient name
- Provider name and TIN
- Date of service
- Billed amount
- Return email address
Requests that do not include a letter of authorization will not prompt a response.
Electronic Billing
If you represent a medical provider’s office and are interested in electronic billing, contact NJM Provider Services at 1-800-232-6600, ext. 6020, or Jopari Solutions Inc at 1-800-630-3060. Workers’ Compensation Payor ID is 12122 and Personal Auto Payor ID is C1048.
