We’re here to help answer any questions you may have about how your coverage applies to an existing claim. Report a claim 24/7 online or by calling 1-800-367-6564.
Auto Claims FAQs
Auto Claims Coverage
Reporting a Claim
Do you need to report an auto insurance claim? We've answered the most common questions you may have as you begin this process.
Rental and transportation expense coverage can help keep you moving after you report a claim. Our FAQs answer some common questions about how these work.
Auto Estimates and Repairs
Have questions about getting an estimate and scheduling repairs after reporting a claim? We have the answers to help you better understand the process.
The Total Loss Process
Has your vehicle been determined a "total loss?" We've answered the most common questions to help you through the process.
Auto Claims Settlement
We've answered some commonly asked questions about the settlement stage of the auto claims process.
If you need to report a glass claim, you may have some questions about coverage and repairing versus replacing the damaged glass. Our FAQs are here to help.
The information contained on this page should not be construed as legal, financial or insurance advice. The coverage afforded for a particular loss depends on the specific facts and the terms, exclusions, and limits of the actual policy. Nothing on this site alters the terms or conditions of any policy; the policy controls coverage. Coverage options, limits, discounts, deductibles, and other features are subject to underwriting criteria, state availability, and effective dates. Coverage provided and underwritten by NJM Insurance Company and its subsidiaries, 301 Sullivan Way, W. Trenton, NJ 08628.