Auto Estimates and Repairs
Consult with your adjuster as soon as possible. There may be daily storage fees, so we may want to have your vehicle moved to one of our vendor's facilities as soon as possible. If you do not allow us to move your vehicle, you may be responsible for storage fees.
Yes, you can have a shop prepare an estimate before you file a claim, but the damage to your vehicle will need to be inspected by NJM before any repairs are made.
If you've already obtained an estimate, let your claims adjuster know and provide them with a copy.
Our Premier Car Care Network consists of NJM-certified auto repair shops, where work is guaranteed for 2 years. Find an auto body shop. However, you may choose any licensed auto repair facility. We won't require you to use a shop in the Premier Car Care Network, even if you get an initial estimate from one of them. You may also qualify for our photo estimating app, which allows you to submit photos of your vehicle through a smartphone for an estimate to be written. If you are interested in this option, please contact your adjuster for more details.
No. Provided the repair shop is licensed, the other insurance company should try to reach an agreed price with the shop of your choice. If the other insurance company cannot reach an "agreed price," they will provide you with the names of licensed shops that can do the repairs for the company's desired price.
When a vehicle is considered unsafe to use or an accident causes so much damage that your vehicle can't be repaired, it may be considered a total loss.
NJM will evaluate the damage and let you know whether your vehicle can be repaired or is a total loss.
NJM is only required to pay the value of the vehicle. If your car's value is less than the amount remaining on your vehicle loan, you will still be responsible for the difference. Some policies may qualify for an additional endorsement to cover this gap, known as Gap Coverage. Please contact the Personal Lines Underwriting Department at 1-800-232-6600 with any questions about your policy coverages.