Any NJM Insurance Group in-force policyholder can use the eCash service to view and pay NJM bills online once a user name and password are established.
The User ID must be between 6 and 32 alphanumeric characters. The password must be 8 characters or more, contain at least 1 letter and 1 number, no more than 7 numbers and no more than 2 consecutive identical characters. Also, the password cannot be the same as the User ID and cannot be any previously used password.
There is no charge by NJM for using this service.
After you sign in to your eCash account, click on the Accounts link at the top of the page, then click on the Manage Accounts link. Click the down arrow button below the Actions column next to the policy number you’d like to add paperless billing to and select the Add/Delete paperless billing option.
Instead of receiving a paper invoice from NJM, you’ll be notified by email when a new bill is ready for viewing online. You will also save the $3 monthly service fee for installment payments applicable to invoices sent in the mail ($3 monthly service fee savings does not apply to New Jersey PAIP policies).
Your NJM policy number, including the letter and all the numbers without the dash (you can find your policy number on your bill), amount due of your most recent monthly invoice, bank account or credit/debit card information, and a valid email address. Please note: late notices cannot be used to enroll.
Policyholders can pay online using a Visa® or MasterCard® credit card or signature debit card branded with the Visa® or MasterCard® logo. There are no additional fees charged by NJM Insurance Group for paying online.
No, NJM does not accept credit or debit card payments over the phone through a representative or through the mail. However, this option is available online or by using our automated phone payment system by dialing 1-800-232-6600, pressing option 1, then ext. 4125 and following the prompts.
Your email address will be used to send notifications for successful payments, payments declined by your financial institution and new bills when you enroll in paperless billing. It will not be used for any other purpose.
Funds need to be available at the time the transaction is initiated.
If you add an Automatic Payment Rule using the online eCash service, your payment will be submitted based on the due date printed on your bill or the next business day. If an Automatic Payment Rule is not added, your payment will be submitted with the date you have entered or the date transaction is completed.
You will receive a confirmation number at the end of the transaction. You will also receive an email notification within 24 hours. If a payment is returned by your financial institution for any reason, you will also receive notification of this return within a few days of making your payment. Please note that NJM will not automatically deduct a return payment. You must replace it by making another payment online at njm.com, by phone using our free automated phone payment system (1-800-232-6600, press option 1, then ext. 4125), through your home banking bill payment system or by sending in a check with your remittance coupon.
If a credit card or debit card payment has failed, a hold for the amount of the payment(s) submitted may be placed on your account. Please confirm with your financial institution the reason for the message. If you have any questions, please contact us at 1-800-690-6001, ext. 4010 to discuss details about this payment or to schedule a replacement payment.
There are two main reasons you may not receive a confirmation email from NJM. Your email address may have been entered incorrectly, or your email's Spam blocker may stop the email from being delivered. In this case, you will have to add email@example.com as an acceptable email user to your account.
Yes, a payment can be canceled up until the date prior to the scheduled payment date. You can also contact NJM to discuss the available payment cancellation options. The number for the Accounts Receivable Department is: 1-800-690-6001, ext. 4010. You may call from 8 a.m. to 5 p.m., Monday through Friday.
No, if your policy is currently not in force, please contact our Collections Department at 1-800-232-6600, ext. 4013 to discuss your payment options. You may call from 8 a.m. to 5 p.m., Monday through Friday.
No. This is just for paying your NJM Insurance Group policy premiums.
Yes. All existing payment options accepted by NJM Insurance Group remain open. Please note, if you have signed up for an automatic payment rule, please remember to see if a payment is scheduled to be made and cancel it before making a payment. If you wish to discontinue paying through automated payments, please delete the service.
During the Automatic Payment Rule setup process, if you see a "Select Current Bill(s)" window listing the most current bill to be paid, click the “Pay” box to the left of the “Date" column and then click on the "Submit" button if you want the automatic payment to begin with the bill shown on this screen. If you want the automatic payment to begin with the next scheduled bill, leave the box unchecked and simply click the "Submit" button. Your payment will not be deducted automatically until the following month.
If you do not see a "Current Bill Selection" screen, your payment will not be deducted automatically from your chosen payment method until the due date of the next scheduled bill.
No. Renewal or new business policy deposits must be made separately online or via a paper check.
During the sign-up process for NJM's eCash™ service, you will be asked if you would like to store a payment method (bank account or credit/debit card information) for purposes of making future payments. If you choose not to store this information. you must provide it each time you wish to make a payment.
Yes, you can still make a one-time payment without storing this information but you will not be able to create an automatic payment rule for future payments to be deducted automatically from your account.
Yes. The process uses 128-bit SSL encryption. The HTTPS in the Web address and lock icon at the lower right-hand corner of your Internet browser signify the security features.
Your Internet browser needs to support 128-bit encryption. Most browsers now support this security feature.
You may become responsible for the unauthorized payment if you fail to notify NJM. If you notify us within two business days, your loss cannot exceed $50. Business days are Monday through Friday, 8 a.m. through 5 p.m., exclusive of holidays. If you do not notify us within two business days, you could be held responsible for up to $500 of the unauthorized transaction.
If an unauthorized transaction appears on your periodic statement, you must notify us within 60 days of transmittal of the statement, or you may become responsible for the payment. Failure to notify us within the specified time frame could result in you becoming legally liable for the entire amount of the unauthorized transaction. However, if your delay in notifying us was due to extenuating circumstances, we may extend these time frames. See the Terms and Conditions for more information.