Customer Experience Training Modules

In support of NJM's core values of continuous learning in the workplace and improving the customer experience, the Customer Experience Office (CXO) created a series of four online training modules to promote consistency in our customer interactions.

This training was suggested by the Contact Center of Excellence, and developed by Talent Development, General Claims, First Notice of Loss, Personal Lines, and Cash Management Training teams. We found this training helpful and hope you do too!

Please Review the Modules Below

All four modules and Security Incident Training are now available. Each one will take about 10 minutes to complete.

Training Modules
Module 1
Module 1: Greeting, Vocal Tone, Listening
Module 2
Module 2: Active Listening and Effective Questioning
Module 3
Module 3: Effective Use of Language
Module 4: Making a Lasting Impression: Tips and Techniques
Module 4: Making a Lasting Impression: Tips and Techniques
Security Incident Training
Security Incident Training
NJM Overview Part 1: About NJM
NJM Overview Part 1: About NJM
NJM Overview Part 1: About NJM
NJM Overview Part 2: Personal Insurance