NJM Insurance eConnection

A Message from Mitch Livingston, NJM President & CEO

These are unprecedented times. As government agencies work to deal with the coronavirus (COVID-19), NJM continues to monitor developments and make adjustments to maintain the highest level of service to our customers while keeping our employees safe.

Most employees are now working from home, with only essential personnel working in our West Trenton office. Our Parsippany and Hammonton offices are closed.

This allows us to practice social distancing both for the well-being of our staff and to support the larger effort to slow the spread of this virus in the community. For those working in West Trenton, we are dedicated to ensuring their safety and well-being with escalated cleaning and sanitizing efforts.

We understand that you may be experiencing financial hardship caused by coronavirus. Please know that we are here to help you ensure continued insurance protection for your auto and/or home. Just contact us at 1-800-232-6600 to speak with one of our representatives. We are considering each customer's individual circumstances and using maximum flexibility, including special payment plans, to assist affected customers.

Due to increased call volume, you might experience slightly longer wait times on the phone before speaking with a representative. We thank you in advance for your patience and for your continued confidence in NJM.

As a reminder, many NJM services are available to you through njm.com. With an online account, you can make payments, report a claim, view certain claims-related details, request changes to your policy, and view billing information, policy details and documents.

Our thoughts and best wishes are with each of you and your families. We look forward to the day when we return to "business as normal." Until then, as we have through other crises during our more than 106 years of operation, we stand ready to help.

Thank you and stay healthy.