NJM's Response to the Coronavirus (COVID-19) Outbreak

March 26, 2020

As the coronavirus (COVID-19) situation continues to evolve, NJM is ensuring the well-being of our employees, while still being available to serve the needs of our policyholders.

We are now operating almost exclusively through a telecommuting staff, with only essential personnel on premises in our West Trenton office. Our Parsippany and Hammonton offices are closed.

This permits us to practice social distancing both for the well-being of our staff and to support the larger effort to slow the spread of this virus in the community. At the same time, we have increased the frequency and scope of our cleaning and sanitizing efforts in our West Trenton office.

All NJM offices are closed to visitors. We do not anticipate that these changes will negatively affect service, and assure you that we will proactively address any issues that do occur. We thank you in advance for your patience and understanding, and for your continued trust in NJM. If you are a policyholder who normally visits our facilities, we offer several convenient alternatives, including:

• Make a payment online at njm.com, or by phone at 1-800-232-6600

• Report a claim 24/7 at njm.com or by calling 1-800-367-6564

• Personal and Business policyholders can manage their policy online at njm.com

In the meantime, we hope each of you stays safe and well during these unprecedented times.

We are here to work with customers facing a hardship as a result of the coronavirus. Just contact us at 1-800-232-6600 to speak with one of our representatives. We are considering each customer's individual circumstances and using maximum flexibility, including special payment plans, to assist affected customers.