NJM COVID-19 Resource Center

We're Here for You

We are working with customers facing hardship from the coronavirus. Just contact us at 1-800-232-6600 to speak with one of our representatives.

Payment Relief

In April, the NJM Policyholder Relief Program allowed us to issue refunds to personal auto insurance customers who had a policy in force on April 1, 2020. Consistent with our policyholders' reduced driving, the refund represented 15% of the equivalent of three months of their annual premium — a total of $41.7 million. In July, the Program will refund an additional 15% of two months of annual premium payments to all voluntary personal auto policyholders who had an active policy with us as of July 1, 2020. Policyholders will receive their refunds via check or direct deposit. Learn more or read our news release.

We are taking additional steps to help affected NJM policyholders, including extending premium payment deadlines and using maximum flexibility to create special payment plans. Learn more.

The Company is also offering flexibility to Workers' Compensation and Commercial Auto customers in the form of payroll, coverage, and vehicle reductions as well as class changes directly related to COVID-19. Learn more.

Contact us if you would like to make alternate premium arrangements or policy updates.

State Specific Notices

See the Payment Grace Period by State, or review the state-specific notices below.

Our offices remain closed to the public until further notice.

Report a Claim

Make a Payment

We provide several other ways to make a payment:

  • Log in to your personal or business account to manage your payments or set up Automatic Payments
  • Pay without logging in
  • Call 1-800-232-6600, ext. 4125
  • Mail your check with your payment coupon and policy number to NJM Insurance Group, PO Box 70167, Philadelphia, PA 19176-0167

Questions About Your Policy?

Call 1-800-232-6600 to speak to a representative.