NJM COVID-19 Resource Center

We're Here for You

We are working with customers facing hardship from the coronavirus. Just contact us at 1-800-232-6600 to speak with one of our representatives.

NJM Insurance Premium Payment Accommodation Program

NJM is offering payment plans to assist those customers with past due premiums who have experienced financial hardship due to COVID-19. Customers who received an invoice reflecting a past due premium amount can apply to enroll in the Program.

Apply for the Premium Payment Accommodation Program:

NJM is here for you, so please contact us to speak with one of our representatives about billing and payment arrangements.

Our offices remain closed to the public until further notice.

Payment Relief

In April, the NJM Policyholder Relief Program allowed us to issue refunds to personal auto insurance customers who had a policy in force on April 1, 2020. Consistent with our policyholders' reduced driving, the refund represented 15% of the equivalent of three months of their annual premium — a total of $41.7 million. In July, the Program refunded an additional 15% of two months of annual premium payments to all voluntary personal auto policyholders who had an active policy with us as of July 1, 2020. Policyholders received their refunds via check or direct deposit.

Make a Payment

We provide several other ways to make a payment:

  • Log in to your personal or business account to manage your payments or set up Automatic Payments
  • Pay without logging in
  • Call 1-800-232-6600, ext. 4125
  • Mail your check with your payment coupon and policy number to NJM Insurance Group, PO Box 70167, Philadelphia, PA 19176-0167

Report a Claim

Questions About Your Policy?

Call 1-800-232-6600 to speak to a representative.