Coronavirus FAQs for NJM Personal Insurance Policyholders
In April and July, we returned $69.4 million in premium to our personal auto insurance customers through the NJM Policyholder Relief Program, consistent with our policyholders' reduced driving. In November, the Company will issue a special dividend/refund check to customers with voluntary personal auto policies in place as of November 1, 2020, representing 7% of each voluntary personal auto policyholder's current annual premium.
NJM is here to assist those customers with past due premiums who have experienced financial hardship due to COVID-19. Please contact us to speak with one of our representatives about billing and payment arrangements.
NJM did not cancel auto, home, or renters insurance coverage for policyholders who could not pay their bills between March 25, 2020, and July 1, 2020.
We are resuming our normal billing process.
As always, our representatives are willing to work with you to create an alternative payment arrangement if you are facing financial burdens. Just call 1-800-232-6600
You can pay your past-due bill in one of two ways.
You can pay your bill in full prior to your next billing due date.
If you enrolled in the NJM Premium Payment Accommodation Program, you can continue to pay your bill in your pre-arranged installments.
NJM is committed to supporting our policyholders. Simply contact us at 1-800-232-6600 to speak with one of our representatives. We are considering each customer's individual circumstances and using maximum flexibility to assist affected customers.
Contact us at 1-800-232-6600 to discuss your options in more detail.
Yes. Any amount paid above your existing payment arrangement will reduce your outstanding balance.
Yes. If you are enrolled in an automatic payment plan, payments will occur at their scheduled time.