NJM COVID-19 Resource Center

Coronavirus FAQs for NJM Personal Insurance Policyholders

In April, the NJM Policyholder Relief Program allowed us to issue refunds to personal auto insurance customers who had a policy in force on April 1, 2020. Consistent with our policyholders' reduced driving, the refund represented 15% of the equivalent of three months of their annual premium — a total of $41.7 million. In July, the Program refunded an additional 15% of two months of annual premium payments to all voluntary personal auto policyholders who had an active policy with us as of July 1, 2020. Policyholders received their refunds via check or direct deposit.

NJM is here to assist those customers with past due premiums who have experienced financial hardship due to COVID-19.

NJM is here for you, so please contact us to speak with one of our representatives about billing and payment arrangements.

Has the suspension of policy cancellations for non-payment ended?

  • NJM did not cancel auto, home, or renters insurance coverage for policyholders who could not pay their bill between March 25, 2020, and July 1, 2020.

  • We are resuming our normal billing process. Customers who continue to experience financial hardship due to COVID-19 may arrange a special payment plan.

  • As always, our representatives are ready to work with you to set up a special payment plan that works for your circumstances. Just call 1-800-232-6600

How can I pay my past-due bill?

You can pay your past-due bill in one of two ways.

  1. You can pay your bill in full prior to your next billing due date.

  2. If you enrolled in the NJM Premium Payment Accommodation Program, you can continue to pay your bill in your arranged installments.

Log in to manage your Automatic Payments, pay without logging in, or make a payment by calling 1-800-232-6600, ext. 4125.

What if I can only make a partial payment or no payment at all?

NJM is committed to supporting our policyholders. Simply contact us at 1-800-232-6600 to speak with one of our representatives who will work with you. We are considering each customer's individual circumstances and using maximum flexibility to assist affected customers.

If I currently have an approved payment arrangement, can I pay more?

Yes. Any amount paid above the payment arrangement will reduce your outstanding balance.

Will I still be billed if I am enrolled in automatic payments?

Yes. If you are enrolled in an automatic payment plan, payments will occur at their scheduled time.