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NJM COVID-19 Resource Center

Coronavirus FAQs for NJM Personal Insurance Policyholders

In April and July, we returned $69.4 million in premium to our personal auto insurance customers through the NJM Policyholder Relief Program, consistent with our policyholders' reduced driving. In November, the Company issued a special dividend/refund check to personal auto insurance customers.

NJM is here to assist those customers with past due premiums who have experienced financial hardship due to COVID-19. Please contact us to speak with one of our representatives about billing and payment arrangements.

Has the suspension of policy cancellations for non-payment ended?

  • NJM did not cancel auto, home, or renters insurance coverage for policyholders who could not pay their bills between March 25, 2020, and July 1, 2020.

  • We are resuming our normal billing process.

  • As always, our representatives are willing to work with you to create an alternative payment arrangement if you are facing financial burdens. Just call 1-800-232-6600

How can I pay my past-due bill?

You can pay your past-due bill in one of two ways.

  1. You can pay your bill in full prior to your next billing due date.

  2. If you enrolled in the NJM Premium Payment Accommodation Program, you can continue to pay your bill in your pre-arranged installments.

Log in to manage your Automatic Payments, pay without logging in, or make a payment by calling 1-800-232-6600, ext. 4125.

What if I can only make a partial payment or no payment at all?

NJM is committed to supporting our policyholders. Simply contact us at 1-800-232-6600 to speak with one of our representatives. We are considering each customer's individual circumstances and using maximum flexibility to assist affected customers.

If I currently have an approved payment arrangement, can I pay more?

Yes. Any amount paid above your existing payment arrangement will reduce your outstanding balance.

Will I still be billed if I am enrolled in automatic payments?

Yes. If you are enrolled in an automatic payment plan, payments will occur at their scheduled time.