NJM COVID-19 Resource Center

Coronavirus FAQs for NJM Business Insurance Policyholders

To assist customers in need of relief, we are considering each customer's individual circumstances and using maximum flexibility, including special payment plans. Additionally, we will continue to comply with any state directives. Please contact your Commercial Account Representative or Commercial Lines Underwriting at 1-800-232-6600, ext. 4003. We stand ready to assist you during this challenging time.

State Specific Notices


How do I file a claim?

Workers' compensation claims can be reported online or by calling 1-800-435-7656. All other business-related claims can be reported 24/7 by calling 1-800-367-6564.

How can I update NJM about changes in my company's payroll?

Please call us at 1-800-232-6600.

If your business is enrolled in NJM Precision Pay (Pay As You Go), your payroll provider will let us know of any changes. NJM Precision Pay is available to NJM Workers’ Compensation policyholders at the time of policy renewal. We can only enroll customers in Precision Pay at the beginning of a policy period. We encourage eligible policyholders to take advantage of this billing format.

Is NJM still providing Loss Prevention, Claims, and other services to its business insurance policyholders?

Yes, NJM continues to operate at full capacity and has the ability to provide any requested services that we offer remotely via phone, Skype, or email.

This page includes links to websites owned and operated by third parties. If you use these links, you will leave our website. NJM makes no warranties or representations, express or implied, regarding any linked third-party websites.

The content on this page is intended for informational purposes only. It is not an insurance policy, and does not, in any way, replace or modify the definitions and information contained in individual insurance policies. Terms and coverage availability may vary by state, and exclusions and deductibles may apply. Discounts also vary by state and may not be applied to all policy coverages. Coverage for an accident or loss is subject to the terms and conditions of the insurance policy applicable to a particular claim.