FAQs
Employees should go to www.njm.com/employee or call 1-866-CALL-NJM for up-to-date information about work schedules and the Company. The www.njm.com website is reserved for messaging for our policyholders and customers, as are the other NJM phone numbers.
In the case of a severe weather event such as a snowstorm, employees should primarily rely on the employee website, www.njm.com/employee as the source of detailed information. The site should be checked during severe weather or any emergency, and employees are encouraged to check the site before leaving to travel to work. An automated emergency notification message and contacting 1-866-CALL-NJM should be considered supplemental communications.
If there are any updates during business hours, they will be communicated via email, NJM Insider, or the PA system.
Yes. The weather is carefully monitored by NJM in cases where a snowstorm or other poor conditions are forecast. A decision is then made regarding whether or not the scheduled workdays at one or more offices will be affected. This decision could be made the day prior or very early in the morning if conditions change unexpectedly. As soon as the decision has been made, a time-sensitive step-by-step communications process begins, which includes messaging to employees. The messages may be communicated during business hours through department management or after hours on www.njm.com/employee to allow employees to plan accordingly. All efforts are made to provide employees with as much advance notice as possible. In extreme situations, you may receive a notification by phone or text as designated in Workday.
You can ensure that your contact information is up to date by clicking on the Workday link in the Quick Links section of NJM Insider. Click your Profile picture in the upper right-hand portion of the page, click View Profile, and click the Contact link in the menu. Review your Home Contact Information in Workday to ensure you receive company notifications by phone, text, or both.
Please note that NJM’s emergency notification calls will be blocked if you are enrolled in a robocall blocking system such as Nomorobo. If you subscribe to a call blocking system, you will need to select an alternate method of how to be notified (text) in Workday or add NJM’s 1-609-883-1300 number to your system’s whitelist feature, provided this feature is available.
A: Visit www.njm.com/employee to view the posted message for employees. The message posted on the website will usually have more detail than the phone or text message.
A: Yes, unless there is an extreme emergency, lunch will be served; however, times and menus will be modified based on staffing and supplies. Please note that breakfast offerings and coffee may not be available in the event of a delayed opening. Coffee will still be available in the pantries. Employees may wish to pack a lunch or snack.
A: Employees who are unable to report to the office due to inclement weather shall request to use PTO or Comp Time for that day. Also, when calling in to the office, employees should speak directly with their Supervisor in advance of their scheduled start time.
A: Employees approved to telecommute should plan on doing so unless instructed otherwise. In order for us to maximize the full benefit of our telecommuting program, please keep in mind the following:
- Telecommuters should plan to work their regularly scheduled hours remotely during inclement weather events as instructed by their supervisors. This will allow us to continue normal business operations and work schedules even if an office is experiencing a delayed opening, early closing, or office closure.
- We understand and appreciate that not all positions are conducive to telecommuting. Employees who are not approved to telecommute should plan to report to work during inclement weather events unless their office is closed.
A: If the standard workday hours at NJM are altered due to a delayed opening or early closing, you will still be charged for the same amount of PTO or Comp Time that was originally requested and approved. For example, if you requested and received approval for 8 hours of PTO, yet the Company was only open for 6 hours due to a delayed opening, you will still be charged 8 hours of PTO.
A: In response to emergency situations, the governor or local mayor in NJ or surrounding states may declare a “State of Emergency,” which could provide certain emergency powers to the Attorney General, the Office of Emergency Management, or the State Police to safeguard the public and coordinate a recovery effort. A State of Emergency declaration in some cases might include a change to the normal control and direction of vehicular traffic on state, county, or municipal roads. However, a State of Emergency does not automatically mean there is a travel ban or that vehicles are prohibited on roadways. If there is an impact to NJM, the status of any State of Emergency will be posted on www.njm.com/employee.
A: A travel ban is a temporary restriction of nonessential vehicular traffic on selected roadways in a selected municipality and is typically only authorized during a State of Emergency.
A: In 2011, NJM received approval through the State of New Jersey to designate certain employees as “Essential” as part of New Jersey’s Essential Employee Credentialing Program. The term “Essential Employee” refers to an employee whose services are considered essential during statewide emergency response and recovery operations. This population is issued authorization cards and allowed to travel on the state’s roadways (using caution without risking personal safety), when there are travel restrictions in place. You will know if you are part of the Essential Employee Credentialing Program if you have been asked by your department to participate in the program.