Online Access to Your Business Policy

Using Manage Your Policy

Frequently Asked Questions

How can I edit my user profile?

Edit your profile by logging in and selecting Manage Profile from the top right corner of your dashboard. There, you can update your personal information, email, security questions, and password.

How often can I change my Password?

You can change your Password as often as you'd like. Keep your User ID and Password private and secure.

Can I change my User ID?

No, you cannot change your User ID. However, you can change your Password and security questions as often as you'd like.

What documents can I upload?

You can upload both policy documents (Vehicle Registration, Window Sticker, etc.) and claims documents (Driver Statement, Incident Report, Deletion of Coverage, etc.).

How do I report a claim?

To report a claim, log in and select Claims from the left navigation. Then, select Report a Claim on the top right side of the screen, and enter the details as required.

Online claim reporting is only available for Commercial Auto and Workers' Compensation policies. You can only report a claim online by logging in to your account. You can also report a business claim by calling 1-800-367-6564 (Commercial Auto and Commercial General Liability) or 1-800-435-7656 (Workers' Compensation).

How do I view the details of a claim I've already reported?

Select Claims from the left navigation. You'll be able to see a summary of claims filed within the last three years. To search all your claims, select View All Claims on the top right side of the screen. You can search your claims by policy type, policy number, claim number, policy year, and more.

Can I make payments for policies in my account?

Yes, once you're logged on, select Billing/Payments from the left navigation. Learn about all of our payment options by visiting our Make a Payment section.

How can I request an update to my policy?

Select Your Policy from the left navigation. You'll see information about your business policies. To see documents for a specific policy, select the View icon. To request changes to your policy, select the Update icon. Some changes you can make to your policy include: changing your mailing address, adding or deleting a vehicle or driver, and more.