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Frequently Asked Questions

General Payment FAQs

Do you have questions? We have answers!

Get answers to frequently asked questions regarding the payment of your NJM insurance premiums.

Can I still send a payment in the mail or use my home banking bill pay after using the NJM one-time payment option?

Yes, you can use any payment option offered by NJM. Visit our Make a Payment page to see all of our payment options.

What if I don't have any of the required information to make a payment?

You can call us for assistance with any payment questions at 1-800-232-6600, or contact us online.

Personal policyholders can call from 7 a.m. to 9 p.m. (Mon.–Fri.) and 8:30 a.m. to 4:30 p.m. (Sat.).

Commercial policyholders can call from 8 a.m. to 5 p.m. (Mon.–Fri.).

Can I make a payment with a credit/debit card by phone?

Yes, just call our automated phone payment system at 1-800-232-6600, press option 1, then dial ext. 4125. Make sure your policy number is handy when you call.

What happens if an unauthorized transaction occurs with my account?

You may become responsible for the unauthorized payment if you fail to notify NJM. If you notify us within two business days, your loss cannot exceed $50. Business days are Monday through Friday, 8 a.m. through 5 p.m., exclusive of holidays. If you do not notify us within two business days, you could be held responsible for up to $500 of the unauthorized transaction.

If an unauthorized transaction appears on your periodic statement, you must notify us within 60 days of transmittal of the statement, or you may become responsible for the payment. Failure to notify us within the specified time frame could result in you becoming legally liable for the entire amount of the unauthorized transaction. However, if your delay in notifying us was due to extenuating circumstances, we may extend these time frames. See the Terms and Conditions for more information.