Senior Vice President & Chief Information Officer
Carol Voorhees has served as Senior Vice President & Chief Information Officer and as a member of the Company’s executive leadership team since April 2018.
Voorhees leads Information Technology and is active in NJM's strategic planning efforts. She successfully aligned business strategy with technology solutions through the creation of the Program Management Office. Voorhees established a Customer Experience Office focused on creating customer-centric process improvements. She leads business technology and digital transformation efforts in support of the company's strategic goals.
Voorhees joined NJM in 1996 as a systems analyst. Over the ensuing years, she held positions of increasing responsibility, culminating in her election by the Board of Directors to Senior Vice President & Chief Information Officer.
She represents NJM on the Jersey Shore Partnership Board of Directors and serves on the Guidewire Innovation Council. Voorhees is an active member of the Chartered Property Casualty Underwriting Society and holds a CPCU designation.
Voorhees graduated from Thomas Edison State University with a B.S. in organizational leadership and earned a M.S. in insurance management from Boston University.
She and her husband, Randy, live in Lambertville, NJ. They have one daughter.