Carol Voorhees

Named one of 2021’s Best 50 Women in Business by NJBIZ.

Carol Voorhees has served as Executive Vice President & Chief Operating Officer since October 2024.

Voorhees leads Information Technology and the Company’s Project Management and Customer Experience Departments. In those roles, she leads technology and digital transformation efforts in support of NJM’s strategic goals, while ensuring that those efforts remain focused on improving the policyholder experience.

She also oversees NJM’s Marketing Department, strategically promoting NJM’s nationally recognized customer and claims service throughout the Mid-Atlantic region.

Voorhees joined NJM in 1996 as a systems analyst. Over the ensuing years, she held positions of increasing responsibility. In 2018, she was elected by the Board of Directors to Senior Vice President & Chief Information Officer. Voorhees was named Executive Vice President & Chief Operating Officer in 2024.

She represents NJM on the NJ PBS Board of Trustees and the Thomas Edison State University Foundation Board. In addition, Voorhees is an active member of the Chartered Property Casualty Underwriting Society and holds a CPCU designation.

Voorhees graduated from Thomas Edison State University with a B.S. in organizational leadership and earned an M.S. in insurance management from Boston University.