Senior Vice President & Chief Information Officer
Carol Voorhees has served as Senior Vice President & Chief Information Officer since April 2018.
Ms. Voorhees joined NJM in 1996 as a systems analyst. During the next decade, she held positions of increasing responsibility in the Information Technology Department and was named Director of IT Business Relations in 2007. She earned promotions to Assistant Vice President in 2011 and Vice President in 2017. In January 2018 she joined the Company's executive leadership team.
Ms. Voorhees leads the Information Technology Department and is active in NJM's strategic planning efforts. She was also instrumental in creating the Company's Program Management Office (PMO) and Customer Experience Office (CXO), both of which she continues to lead. During her time in the PMO she planned and executed major technology and operational upgrades to support NJM's strategic goals of improving the customer experience and preparing the Company to meet the needs of an ever-changing marketplace.
Ms. Voorhees represents NJM on the Guidewire Innovation Council. This group of insurance executives assists Guidewire, a global technology solution provider for the property and casualty insurance industry, in exploring innovation opportunities. She is an active member of the Chartered Property Casualty Underwriter (CPCU) Society, the risk management and property and casualty insurance industry's premier professional association.
Ms. Voorhees received her B.S. in organizational management from Thomas Edison State University in 2015. In 2010, she earned the CPCU designation, which is the highest academic honor in the insurance industry.
She and her husband, Randy, live in Lambertville, NJ. They have one daughter.